Butlers Chocolates Reviews
(Rated by 9 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 9 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.6
- Return Policy4.5
- Shipping & Delivery4.0
- Customer Service4.3
- Good Value5.0
Recent Customer Reviews (9)
Aaron Barnett
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Randy Verdin
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Sharon Van Der Heijden
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Leonard Myers
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Claire McAvoy
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Scarlett Gibson
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Leonie Faerber
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Ruth Salem
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Travers Salmons
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Butlers Chocolates Pricing
Small items like individual truffles or small bars
$7.00 - $13.50
Medium assortments and gift boxes
$13.50 - $35.00
Larger collections and premium gift boxes
$30.00 - $140.00
Popular boxed assortments and signature collections
$18.00 - $55.00
Medium Signature Assortment (250g)
$19.60 - $30.00
Large Platinum Collection
$31.50 - $55.00
Drumshanbo Chocolate Truffle Bars (10 pieces)
$35.00
Irish Cream Liqueur Truffle Bar
$7.00
Personalised Wedding Favours
starting at $4.00
Ultimate Chocolate Bundle
$140.00
small favors
$4.00
large premium bundles
$140.00
popular gift boxes
$13.50 - $55.00
Butlers Chocolates Pros & Cons
Pros
1
Excellent delivery service with fast shipping and easy tracking via DHL, as noted by a verified customer who received their order within two days.
2
High-quality chocolates with a great variety available on the website, making it a family favorite for some customers.
3
Reliable and legitimate website, rated as very likely not a scam by review algorithms, indicating trustworthiness for online purchases.
4
Positive customer service experiences reported in some locations, such as helpful staff at the Henry Street store in Dublin.
5
High-Quality, Handmade Chocolates: The brand offers a wide range of rich, creamy chocolates made with care, appealing to luxury chocolate consumers.
6
Enhanced Customer Engagement: The cafés provide a welcoming atmosphere and free chocolate with coffee orders, enhancing customer satisfaction and loyalty.
7
Rewarding Loyalty Program: The Platinum Loyalty Card incentivizes repeat visits and purchases with free beverages and convenient app integration.
8
Ethical and Sustainable Practices: Commitment to sustainability and charitable partnerships adds value for socially conscious consumers and supports ethical business practices.
9
Established Brand Heritage: With nearly a century of history, Butlers Chocolates carries strong brand recognition and trust in Ireland and beyond.
CONS
1
Some customers have experienced priority given to coffee customers over chocolate buyers in physical café locations, which can lead to frustration when trying to purchase chocolates directly from the café counter.
2
Limited number of detailed online reviews specifically about the website itself; most feedback focuses on physical stores or cafés rather than e-commerce experience overall.
Butlers Chocolates Features and Benefits
Features
Excellent delivery service
fast shipping and easy tracking via DHL, as noted by a verified customer who received their order within two days
High-quality chocolates
great variety available on the website, making it a family favorite for some customers
Reliable and legitimate website
rated as very likely not a scam by review algorithms, indicating trustworthiness for online purchases
Positive customer service experiences
helpful staff at the Henry Street store in Dublin
Luxury Irish Chocolate Manufacturer
family-owned Irish company founded in 1932, specializing in luxury chocolate products such as bars, truffles, fudge, toffee, chocolate eggs, and seasonal novelties
Butlers Chocolate Cafés
provide a relaxing environment where customers can sample and purchase chocolates alongside coffee and other chocolate-based treats like chocolate biscuit cake, soufflés, brownies, and ice cream cakes
Customer Experience
new customers ordering coffee receive a free chocolate of their choice, emphasizing customer delight and brand commitment to spreading happiness through chocolate
Loyalty Program
rewards customers with hot beverage bonus points; after earning 9 points, customers get a free hot beverage. The card integrates with a mobile app for easy point tracking, pre-ordering, and payment
Sustainability and Ethics
focuses on sustainability through responsible sourcing, emissions reduction, and corporate social responsibility (CSR). Supports Fairtrade coffee and partners with charities like the HOPE Foundation and programs for cocoa farming families
High-Quality, Handmade Chocolates
offers a wide range of rich, creamy chocolates made with care, appealing to luxury chocolate consumers
Enhanced Customer Engagement
cafés provide a welcoming atmosphere and free chocolate with coffee orders, enhancing customer satisfaction and loyalty
Rewarding Loyalty Program
incentivizes repeat visits and purchases with free beverages and convenient app integration
Ethical and Sustainable Practices
adds value for socially conscious consumers and supports ethical business practices
Established Brand Heritage
nearly a century of history carries strong brand recognition and trust in Ireland and beyond